The service enables repair orders and collection of the purchased device outside the company's working hours. From Monday to Friday, from 5:00 p.m. to 7:00 a.m., and on Saturdays, Sundays and holidays, our employees are prepared to provide you with express assistance.
Conditions for using the service:
The condition for using the service is to submit a signed order form for "Service 24/7" and paying the fee as set out in the "Service 24/7" fee price list.
How do I report my wish to use the service?
By phone to the 24-hour emergency hotline +71 325 15 05. A consultant from the hotline will talk you through all the formalities related to the use of the service and make an appointment for the time of receipt/collection of the device at the RGB Electronics office.
Order response time:
The response time to reported production downtimes related to industrial automation failure is a priority for us. We will be ready to receive or give away the device within 4 hours of receiving the order.
What is the fee for using the service?
Using "Service 24/7" requires a non-refundable fee. In the case of accepting the device for service, the amount of the fee is 3000.00 PLN net. The fee is charged at the time of delivering the device to the service and is independent of the repair outcome. However, if you want to pick up the purchased device outside company's working hours, you should add the amount of 2000.00 PLN net to its price.
How is the repair carried out from the moment of delivering the device?
A consultant will be waiting for you at the customer service point to collect the device and complete all formalities. The device will be handed over for service. Our consultant will be at your disposal for the entire duration of the service work. First, we will verify the condition of the device and if it is possible to repair it. You will receive an offer containing the cost of the repair and the quickest possible time needed to complete the repair. If you accept the terms of the offer, we will proceed immediately. If possible, we will repair it the same day.
Warranty for the device received:
All repaired and sold devices have a 24-month warranty.
In all cases not described here the following documents apply:
Regulations for the provision of maintenance services http://bit.ly/regulamin_swiadczenia_uslug_serwisowych
General sales conditions http://bit.ly/ogolne_warunki_sprzedazy