- The Service performs guarantee repairs in accordance with the device guarantee terms and conditions.
- The Client reports the device covered by a manufacturer’s guarantee to a dedicated manufacturer’s helpline or to the Service by completing a report form available at www.rgbelektronika.pl
- The Client delivers a device covered by the guarantee to the Service in a way agreed with the Service: as insured courier-delivered package at the Service’s cost, by Service’s own transport, or delivered to the Service’s site.
- In order to confirm the guarantee, the Client is obliged to present necessary documents specified in the guarantee conditions delivered with a purchased product. Failure to provide the documents confirming that a product is covered by the guarantee will result in a repair treated as a paid repair at a price according to the Service Price List. If proper documents are provided, the time for repair shall be counted from the day of documents delivery from the Client.
Only in case of discrepancies between the guarantee period provided in the guarantor’s system and a period resulting from a purchase document, the Client is obliged to present the proof of purchase with a device serial number.
- Guarantee repairs are performed by the Service free of charge, except for cases specified in the guarantee terms and conditions. The Service reserves the right to refuse to recognize a free of charge guarantee repair if:
- products have been altered by unauthorized entities;
- devices have been mechanically damaged;
- found damage results from the usage beyond the scope of usage for the devices described and/or provided in the instructions for use (when such instructions have been provided with a device);
- guarantee seal has been altered in any way by unauthorized entities;
In such a case, the Client is entitled to file a repair cancellation declaration or post-guarantee repair order pursuant to the conditions specified in Part II of these Terms and Conditions.
- To the parts or devices replaced in the process of repair, the Service grants a guarantee on the basis of the guarantee terms and conditions.
- Any other issues related to the guarantee repairs not included in these Terms and Conditions shall be regulated by the device guarantees.